JBSA Dependent and Retiree ID Card Renewal Instructions
NOTE: Initial dependent, initial retiree, initial widower, or any CAC card application does not
fall under the Online ID card process at this time. We are currently only processing renewals for
dependents and retirees. Members outside of those mentioned must visit the MPF for service or
visit Rapids to schedule an appointment: https://rapids-appointments.dmdc.osd.mil/
802d FSS Customer Support website: http://www.jbsa.mil/Resources/802d-Manpower-and-
Personnel-Flight/ID-Cards/
Step 1. Sponsor must complete DD Form 1172 online and the electronic renewal application or
attached copy; sponsor must certify 1172 with electronic signature (there are separate options
for CAC submission and non-CAC submission). Save the document. To fill out the 1172,
access the DMDC website:
(https://www.dmdc.osd.mil/self_service/rapids/unauthenticated?execution=e2s1) or by clicking
on the "Online Form 1172" on the JBSA Customer Support website.
There is an SITE SECURITY message that pops up when you encounter the site seen
below. It is not a scam! Please proceed to the site.
***The site is SECURE!! It is NOT a scam. There is just a certificate error. Please click
“Details” then “Go to the webpage” to navigate to the site.
JBSA Dependent and Retiree ID Card Renewal Instructions
Non-CAC holder or Retirees can create a DS Self Service log-on. Click on “Sign In”
>"More DS Log-on Options", then "Need a DS log-in?" to create account.
Once logged into DMDC, under Family Members (right side), click "Replace ID Card" under
appropriate Family Member. Sponsor must fill out and sign the DD Form 1172 for
dependents, and retirees must sign for themselves. The system will inform you once the DD
Form 1172 has been successfully submitted. DD FORM 1172s MUST BE electronically
signed using either CAC or DS LOGON.
*If it has been more than 60 days since the ID card expired, you do not have to complete
the 1172 online; you can do it in person but the sponsor must be present to sign.
After the 1172, complete the Renewal Application: ensure you include a personal number for
contact, like a cellphone number to ensure we can reach you with any questions. Please fill out an
application for each person needing an ID Card.
Ensure you complete and save the Renewal Application. All information must be clearly
typed. If scanning a copy, please write legibly in blue or black ink.*
JBSA Dependent and Retiree ID Card Renewal Instructions
Step 2. Take and save a photo. The photo must be a clear, forward headshot taken on a plain
white background with nothing in the background, with the full face in view. You should have
a neutral facial expression or natural smile, with both eyes open. Photo must be taken in clothing
normally worn on a daily basis (no hats or sunglasses). NOTHING CAN BE IN THE
BACKGROUND!! NO PHOTO FILTERS! The photo should not be older than six months.
Step 3. Upload application and supporting documentation into an encrypted email and
send to your respective MPS OR drop off documents to your local MPS.
Make sure all documents are completed and saved to your computer prior to uploading.
Save the following documents to a file on your computer:
1. Two supporting forms of identification (primary must be an UNEXPIRED
federal/state issued photo ID) Ex: Driver’s license, passport, state ID, birth
certificate, social security card, voter’s registration, passport) *NO SCHOOL IDs.
2. A clear focused photo. Must be from the shoulders up, with a white background,
similar to current ID card.
3. Completed “Dependent Renewal Application” form for each ID card applicant.
4. If ID card was lost or stolen, you must also upload a memorandum from Security
Forces stating the lost/stolen ID card was reported. This form may be picked up at
any JBSA Visitors Center.
Submit the documents to the 802d Force Suppor Squadron using the email addresses below. Be
sure to select the appropriate location that meets your customer service needs; this will be
the pickup location for your ID card. If you are missing documents, or if there are errors on
your application, we will contact you. If there are documents missing, we will ask that you
resend. Please do not contact us to check the status of your card until 7 days have passed.
JBSA-Randolph: 802FSSOL-B.CUST[email protected]
JBSA-Lackland: 802FSS.FSMPS.IDCARD@US.AF.MIL
JBSA-Fort Sam Houston: USAF.JBSA.502-ABW.MBX.502-FSS-MPS-CUSTOMER-
JBSA Dependent and Retiree ID Card Renewal Instructions
FAQs
1. Does the sponsor need to be present to pick up the ID?
- No, the sponsor does not need to be present, as long as the DD Form 1172 was signed
online in DEERS. If it was not signed online with CAC or DOSLogon, the sponsor will
need to be present.
2. Will the dependent(s) need to be present to pick up the ID?
- Dependents age 10 and older do have to be present to sign for their ID Cards, unless
they are incapacitated, in which case the technician will annotate “unable to sign.”
3. How long will it take to create my ID card?
- Please allow 7 business days for your card to be processed before contacting the
requested pickup location. You will receive an email when it is ready for pick up or if
there are any issues.
4. What should I bring when picking up my ID card(s)?
- You MUST bring both forms of identification you provided when completing the
renewal application, and any dependents over the age of 18.
